These Terms and Conditions govern the professional relationship between LearnStepEdge and our learning clients. They form an integral part of all contracts regarding our professional development and learning services, educational platform consultations, and related professional services. By engaging or using our learning services, the client fully accepts these Terms and Conditions and commits to following the professional standards they represent.
A learning service contract with LearnStepEdge is formed either through mutual signing of a written service agreement or through our written confirmation of a client's platform engagement. The exact scope of learning services, objectives, timeframe, and fees are defined in individual platform agreements or engagement confirmations. Changes or additions require written form and mutual agreement.
Our professional development and learning service offerings include but are not limited to:
Our learning service fees are stated in Canadian Dollars (CAD) and are subject to applicable taxes including GST. For complex learning projects, we reserve the right to issue payment plans. Unless otherwise agreed, the following payment terms apply:
LearnStepEdge is committed to providing exceptional professional development and learning services and maintaining transparent refund policies. Our refund policy reflects our understanding that learning platform projects require careful professional handling:
All refund requests must be submitted in writing to learning@LearnStepEdge.com. Refunds will be processed within 15 business days and issued using the original payment method. We understand the importance of learning investment and handle all refund requests with care and professionalism.
Scheduled learning consultations and client meetings are important professional commitments. For cancellations or rescheduling by the client, the following guidelines apply:
In exceptional circumstances (such as serious illness with documentation), we strive for accommodating solutions. LearnStepEdge reserves the right to reschedule appointments for important learning reasons. In this case, the client will not incur any costs.
The success of our learning representation depends significantly on the client's cooperation and timely provision of information. The client therefore commits to:
LearnStepEdge is committed to the highest level of confidentiality regarding all client information and learning matters. This learning-client privilege applies indefinitely beyond the termination of our learning relationship. We treat all client information with the deepest respect and do not share it with third parties without express consent or legal obligation. The collection and processing of personal data takes place in accordance with our Privacy Policy and applicable data protection regulations.
All learning documents, educational research, and materials created by LearnStepEdge remain the property of the client upon full payment of fees. The client receives full ownership rights to all work product created specifically for their learning matter. LearnStepEdge retains the right to maintain copies for professional records and potential future reference. Sharing of client documents or learning strategies with others requires express written consent from the client.
LearnStepEdge values client testimonials and learning success stories, but respects client privacy above all. The use of client names, learning details, or specific outcomes for marketing purposes always requires express written consent from the client. At the client's request, specific confidentiality agreements can be made to regulate this point in more detail. Professional references may be provided with client permission.
LearnStepEdge provides learning services with the utmost care and to the best of our professional knowledge and expertise. However, we cannot guarantee specific learning outcomes, as educational matters are influenced by many factors including institutional decisions, learner engagement, and evolving learning technologies. Our liability is limited to professional negligence and malpractice as governed by Canadian learning regulations. Professional liability insurance is maintained as required by professional standards.
For ongoing learning relationships, the term and termination procedures are based on individual platform agreements. Unless otherwise agreed, either party may terminate the relationship with reasonable written notice. Both parties reserve the right to terminate the relationship for important professional reasons. Termination requires written form and professional acknowledgment of platform transfer procedures.
Should individual provisions of these Terms and Conditions be invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. An effective provision that comes closest to the legal purpose of the invalid provision shall replace the invalid provision. Changes or additions to these Terms and Conditions must be in writing. Canadian law applies exclusively. The place of jurisdiction is Toronto, Canada, insofar as legally permissible.